Privacy Policy

1. Introduction

Kattoc ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our barbershop booking platform.

By using Kattoc, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

Information from Shop Owners

When you create a shop owner account, we collect:

Name and email address
Phone number for account verification
Business information (shop name, address, services offered)
Payment and billing information
Team member information you choose to add

Information from Clients

When clients book appointments through Kattoc, we collect:

Name
Phone number (for SMS confirmations and reminders)
Booking preferences and appointment history

Automatically Collected Information

When you use our Service, we automatically collect:

Device information (browser type, operating system)
IP address and approximate location
Usage data and analytics
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Provide and maintain the Service
Process bookings and send appointment confirmations
Send SMS reminders to reduce no-shows
Process payments and manage subscriptions
Communicate with you about your account and the Service
Improve and optimize the Service
Detect and prevent fraud or abuse
Comply with legal obligations

4. SMS/Text Messaging Terms

When you provide your phone number to book an appointment through Kattoc, you consent to receive transactional SMS text messages related to your appointment. This is not a marketing or promotional messaging program.

Types of Messages

We send the following types of transactional SMS messages:

Verification codes for phone-based authentication
Booking confirmations when appointments are made
Appointment reminders (typically 24 hours and 2 hours before your appointment)
Cancellation or rescheduling confirmations

Message Frequency and Costs

Message frequency varies based on your booking activity. Typically, you will receive 2-4 messages per appointment (confirmation, reminders, and any changes). Standard message and data rates may apply depending on your mobile carrier plan.

No Sharing of Mobile Information

We do not share, sell, rent, or disclose your mobile phone number or any mobile messaging opt-in data to third parties or affiliates for marketing or promotional purposes. Your phone number is only shared with the specific barbershop where you book your appointment so they can contact you about your appointment if needed. Our SMS delivery partner (Twilio) processes messages on our behalf but does not use your data for any other purpose.

Opting Out

You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and will no longer receive SMS messages from Kattoc. You can opt back in at any time by replying START.

Help

For help with SMS messaging, reply HELP to any message or contact us at viet@kattoc.com.

5. Data Sharing and Disclosure

We may share your information in the following limited circumstances:

With Shop Owners: Client booking information is shared with the shop where the appointment is made
Service Providers: We share data with third-party providers who help us operate the Service (e.g., Twilio for SMS delivery, payment processors). These providers are contractually obligated to use your data only for providing services to us.
Legal Requirements: We may disclose information when required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell, rent, or share your personal information, including mobile phone numbers, with third parties or affiliates for their marketing or promotional purposes.

6. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this policy. Specifically:

Shop Owner Data: Retained while your account is active and for a reasonable period afterward for legal and business purposes
Client Booking Data: Retained according to the shop owner's preferences and applicable legal requirements
SMS Logs: Retained for up to 2 years for service quality and compliance purposes

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encryption in transit and at rest, secure data storage, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: Request a copy of your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Portability: Request your data in a portable format
Opt-out: Opt out of certain data collection and marketing communications

To exercise these rights, please contact us using the information provided below.

9. Cookies and Tracking

We use cookies and similar technologies to:

Keep you signed in to your account
Remember your preferences
Analyze how the Service is used
Improve the Service

You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of the Service.

10. Children's Privacy

Kattoc is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to the United States and other countries where we or our service providers operate.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: viet@kattoc.com